Terms of Service

MetroFibre Broadband Ltd is an internet service provider licensed by the Nigerian Communications Commission (NCC).

You can reach us at support@metrofibre.co or through the contact details on our home page.

MetroFibre provides fixed wireless broadband. A small radio receiver installed at your premises connects to the nearest MetroFibre mast, and your own router connects to that receiver. We serve the areas listed on our home page; coverage at a specific address is confirmed during sign-up, before any fee is charged.

Each plan has a download and an upload speed. Those are the maximum speeds your connection is set to. Actual speed varies with radio conditions, weather, distance from the mast, the equipment on your side of the receiver and how busy the network is. Plans have no data cap. We manage traffic only as needed to keep the network working fairly for everyone.

The plans we sell today are listed below. Prices are per month, in naira, and exclude VAT at 7.5%, which is added to every invoice.

Installation is a one-time fee of ₦50,000, excluding VAT. It covers the receiver, standard mounting and setup at your premises.

The price that applies to you is the price shown for your plan when you order, and after that the price shown for your plan at the start of each billing period. We give at least 30 days' notice before a price increase takes effect. We may add, change or withdraw plans; an existing subscription keeps its plan until you change it or we give notice.

Your first invoice is issued when your connection is installed. It covers the installation fee and your plan charge for the remainder of the current billing period, prorated by day. After that we issue an invoice on your billing day each month for the month ahead.

Each invoice is due on the day it is issued. You can pay by card or bank transfer through the subscriber portal, or by any other method we tell you about. Payments are matched to your account automatically; a payment made outside the portal may take longer to reflect.

If an invoice is not paid by its due date, this is what happens, in order:

1. For 7 days after the due date your service continues at full speed while we remind you.
2. After that, your connection is reduced to a minimal speed for a further 7 days. You can still reach the subscriber portal to pay.
3. If the invoice is still unpaid, your connection is disconnected.

Paying the outstanding balance restores your service automatically, without a reconnection fee. An account that stays unpaid after disconnection may be closed, and the balance remains payable.

• Give us accurate, current details when you sign up and keep them up to date
• Use the service lawfully and not to harm others or the network
• Keep our equipment safe and in good condition
• Pay each invoice by its due date
• Do not resell or share the connection outside your premises without our written consent
• Keep your portal password to yourself

• Keep the network available at least 98% of the time, measured monthly
• Provide customer support by phone, email and WhatsApp
• Protect your personal data as set out in our Privacy Policy
• Give at least 24 hours' notice of planned maintenance

The receiver and any other equipment we install remain MetroFibre's property. Your own router and devices remain yours. You are responsible for the safety and proper use of our equipment while it is at your premises; loss or damage beyond normal wear may be charged at replacement cost. When your service ends we will arrange to collect our equipment.

We may suspend or end the service for non-payment (as set out above), for misuse, or to protect the network or other customers. You may end your service by giving us 30 days' notice and settling any outstanding balance. Subscription fees already paid for the current period are not refunded.

We are not liable for outages caused by events outside our control, including weather, power failures, upstream carrier faults and government action. Our total liability for any service failure is limited to the subscription fee for one month.

As a licensed operator we keep records of connection sessions and network address assignments for the period Nigerian law and NCC regulations require, and disclose them only when lawfully required. How we handle your personal data is described in our Privacy Policy.

Complaints are handled under our Consumer Code of Practice. If we cannot resolve a complaint you may escalate it to the Nigerian Communications Commission.

We may update these Terms. The current version, with its effective date, is always published at this address, and we will tell you about a change that affects your rights before it takes effect. Continuing to use the service after that date means you accept the updated Terms.

These Terms are governed by the laws of the Federal Republic of Nigeria and the regulations of the Nigerian Communications Commission.